Refund Policy — SuperMind Education Services

📅 Last Updated: 25 December 2025

📧 support@supermindeducation.com | 📱 +234 907 984 2579 | 🌍 supermindeducation.com

This Refund Policy explains how SuperMind Education Services (“SuperMind”, “we”, “our”, or “us”) handles refunds for payments made on our platforms, applications, and services (collectively, the “Services”).

By making any payment on SuperMind Education Services, you acknowledge that you have read, understood, and agreed to this Refund Policy.

1. Nature of Our Services

SuperMind Education provides digital and technology-based educational services, including but not limited to:

• Online learning platforms and dashboards
• AI-powered exam grading and academic analysis
• Digital study resources and tools
• Wallet systems, coins, subscriptions, and premium features

Because these services are delivered digitally and often activated immediately after payment, refunds are limited.

2. Subscriptions & Recurring Payments

Payments made for subscriptions (monthly, yearly, or periodic) are non-refundable once processed.

• You may cancel your subscription at any time.
• Cancellation prevents future charges but does not refund past or current billing periods.
• No partial refunds are provided for unused time.

3. One-Time Payments & Wallet Top-Ups

One-time payments, including wallet top-ups, coin purchases, AI grading credits, and premium feature access, are non-refundable once credited or used.

4. Eligible Refund Exceptions

Refunds may be considered only under the following circumstances:

• Duplicate payment caused by a technical or system error
• Payment was successfully charged but the service was not activated
• A verified technical failure on our platform that permanently prevented service access

All refund requests are reviewed manually and approved at the sole discretion of SuperMind Education Services.

5. Non-Refundable Situations

Refunds will not be issued for:

• Change of mind after payment
• Failure to use the service
• Internet, device, or network-related issues
• AI-generated results not meeting personal expectations
• Account suspension or termination due to violation of our Terms & Conditions

6. How to Request a Refund

If you believe you qualify for a refund under this policy, you must contact us within 7 days of the transaction.

Please include:

• Your full name
• Email address used on SuperMind
• Transaction reference or payment ID
• A clear explanation of the issue

Requests should be sent to: support@supermindeducation.com

7. Refund Processing

Approved refunds will be processed through the original payment method used (via Flutterwave or other providers).

• Refund processing may take 5–10 business days.
• Third-party transaction or processing fees may be deducted.

8. Policy Changes

SuperMind Education Services reserves the right to modify this Refund Policy at any time. Updates will be posted on this page and take effect immediately.

9. Contact Information

If you have questions regarding this Refund Policy, please contact us:

SuperMind Education Services
📧 Email: support@supermindeducation.com
📱 Phone: +234 907 984 2579
🌍 Website: https://supermindeducation.com